Return Policy

In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

• Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide
• Products: All articles, commodities, goods produced by the Transport Authority

If you're not completely satisfied with the products you received, take it back to us and speak to a customer service agent in this regard. We will make a check of our records to determine the validity of the information printed on your product. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the TA is not at fault, then the customer will be advised on how best to have the error corrected.

If the product received is not what you requested, the TA will correct the error at no cost to the customer. If the products you received are damaged, the TA will conduct a thorough investigation. If it is determined that the damage is a result of our negligence, the product will be replaced at no cost to the customer. If it is determined otherwise, the TA will not be liable for the damage caused to the product.

To return a product to the TA, please take the receipt you received at the time payment was made as well as the product in question. To use the services described above, please visit any of our offices. To find the TA office nearest you, please call 888-991-5687.

Refund Policy

The Transport Authority (TA) has the following policy regarding the payment of refunds. The purpose of this policy is to explain to customers and staff when refunds of service fees and product fees will be made by the Agency and how they will be calculated. The TA may update this policy whenever it deems it fit and the details of which will be lodged at our website. In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

• Service Fees: These are fees paid per application in addition to the regular fees for preparation of licences.
• Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide.
• Products: All articles, commodities and goods produced by the Transport Authority.
• Full Refunds: The Transport Authority will issue full refunds of fees paid for applications only in special cases. You will receive a full refund of fees paid if the product you requested arrived damaged and after investigation it has been determined that the damage is as a result of TA's negligence.
• Partial Refunds: You may receive a partial refund of the fees paid if you supplied accurate and complete information on your application form and the Transport Authority did not complete production of the licence.
• Exceptional Circumstances: The TA will consider exceptional circumstances to those described above on a case by case basis on direct application to the Authentication, Verification and Identity Department.
• Withdrawing Your Application: Persons who are no longer interested in getting a road licence after submitting their application may apply for a refund if the road licence has not been processed. These persons should write a letter addressed to the Transport Authority requesting a refund. This should be submitted with the original receipt received on payment of the application fee. Refund cheques will be made payable to the applicant.
• Storage Fees Following a Dismissed Court Case: Persons whose vehicles are seized and have their cases dismissed in court may be entitled to a refund. These persons should write a letter addressed to the Transport Authority requesting a refund of their storage fees. This should be submitted along with a letter from the court indicating that the case has been dismissed and the original receipt for payment of the fees.

Privacy Policy

Introduction

We use this privacy notice to disclose the privacy practices of The Transport Authority of Jamaica (TA) in accordance with privacy regulations, such as the Data Protection Act, 2020 of Jamaica (JDPA). We aim to help you understand what personal data we collect, how we use it, and what control you have over it. This notice applies solely to data collected by www.ta.org.jm and taonline.ta.org.jm. This notice will define the following:

      1. What personal data is collected from the website.

      2. How personal data is collected, used, shared, stored, and otherwise processed. 

      3. The security procedures implemented to protect your data.

      4. Your choices and rights regarding the use of your data.

      5. How you can contact us for issues such as to correct inaccuracies of your data or to request the removal of your personal data.

Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.

Who We Are

The Transport Authority was established in 1987 as a statutory body by the Jamaican Government for regulating and monitoring public passenger and commercial carrier vehicles.

As the Agency of the Government charged with the responsibility for the licensing of all public passenger and commercial vehicles, and the regulating and monitoring of Public Passenger Vehicles throughout the island of Jamaica, is committed to:

• The impartial enforcement of all laws, regulations and agreements relating to public land transportation
• The close and effective monitoring of the system
• Fostering public awareness of the roles, duties and responsibilities of users of the system
• Maintaining an efficient, courteous and knowledgeable workforce to improve the quality of service and output delivered

To fulfill our mission, we collect and use personal data that you provide

For the purposes of this notice, we act as the "data controller". We take on this role as we determine how your personal data is used and processed.

Data Incidents, Data Subject Rights, Questions, Requests and Complaints

We have appointed a Data Protection Officer (DPO) for assisting with suspected personal data incidents, exercising your rights as a Data Subject, questions, requests, and complaints in regards to this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.

Data We Collect

We have access to any data that you voluntarily provide via email, telephone, forms, chat functions, user registration, newsletter sign-up and surveys.

Through these means, we collect the following types of data:

• Full name
• Email address
• Username
• Phone number
• Address
• Date of birth
• Information about any complaints, enquiries, and communication you make with us
• Details on services received from us
• Location
• Photos
• Driver's License Number
• Tax Registration Number
• Motor Vehicle Information (License Plate Number, Engine Number, Chassis Number, etc.)

How We Use Your Data

Your personal data may be used for the following purposes:

• Customization of content and user experience on our websites (www.ta.org.jm and taonline.ta.org.jm).
• Identify you when you use our websites.
• Account set up and administration.
• Conducting polls and surveys.
• Internal research and development.
• Legal and regulatory obligations.
• Internal audits.
• Fulfillment of obligations outlined in any agreements with users.
• Gathering feedback and opinions on our provided services.
• Notification to users of changes to our services.
• Respond to your requests and comments.
• Process your transactions.

Legal Basis of Processing

We process personal data for purposes of our own legitimate interests, granted that those interests do not override any of our users own interests, rights, and freedoms. This legitimate interest including processing for marketing, research, and business development purposes.

We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below. 

Specific Data Use

To fully access the website, you, as a user, can voluntarily register for an account by completing a registration form online. Certain data is collected during this process, including your name and email address. This data is used to contact you, allow you to apply for licences, check on the status of your application or current license, and improve your user experience.

To submit an application for a licence, as a registered user, you must provide contact information (such as name and address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.

Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized so it is no longer associated with the user. This means we have removed personally identifying information so the data we're left with cannot be tied back to you as an individual.

How We Share Your Data

Personal data may be shared with regulators in compliance with legal regulations, court orders and police investigations and other legal obligations.

Personal data may also be shared with third parties when it is necessary to provide services to users, and/or for other legitimate interests. Third parties include service providers, professional advisors, and other members of TA's network.

Third parties that may access personal data are fulfilling the following services: web hosting, license application processing, online payment facility, IT and cloud services, advisory services, and marketing. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service.

Where We Process Your Data

If you are visiting our websites from outside Jamaica, be aware you are sending personal information to our servers located in Jamaica and the U.S.A.

How Long We Store Your Data

We will only retain personal data for the duration necessary to fulfill the requirements/purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes. When defining the appropriate retention length, we adhere to relevant legal requirements, such as Records Information Management Act of Jamaica. Feel free to contact us with any queries regarding data we may have about you, using the contact information below.

How We Protect Your Data

Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.

We collect credit card information when you submit an application. This data is encrypted and secured throughout its transmission. Secure web access can be verified by the lock icon in your internet browser address bar and by the use of "https" at the beginning of the web address, where the "s" indicates a secure connection.

Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.

Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.

Your Rights Regarding Your Personal Data

We aim to maintain data that is accurate and up-to-date. Under the circumstance that your personal data changes, please notify us of any changes by contacting us via our Contact Information below or update your data online.

In certain instances, you have the legal right to the following:

• Request all data we have collected about you, if any.
• Request correction to the personal data we have collected about you.
• Object to the processing of personal data.
• Request transfer of your personal data.
• Opt in or out of direct marketing with us at any time.
• Express any concern about any data we have collected about you.

To exercise these rights, please contact us via the email, mail, or phone information provided below in the "Contact Information" section.

External Links

On our websites, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.

Contact Information

For any questions, concerns, or requests to exercise your rights outlined in this privacy notice, please contact us at:

The Transport Authority

119 Maxfield Avenue, Kingston 10

[email protected]

888-991-5687

876-926-8912

876-618-0959

Change Management of this Privacy Notice

Please note that we reserve the right to change this Privacy Notice from time to time to address any changes to our websites and/or the legal requirements of the Data Protection Act of Jamaica.

Effective Date: April 1, 2025

Transaction Policy

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders on this website. If for any reason you cannot access the secure server, please feel free to call or visit any of our four locations, our Customer Service Representatives will be happy to assist you.

We do our best to provide a safe and convenient online shopping experience. When you make a purchase on this website, we safeguard the integrity of your credit card information. If you're not comfortable shopping online and would prefer to make your payment at a Transport Authority office, just visit any of our four locations. Our Customer Service Representatives will be happy to assist you.

All payments are accepted in Jamaican dollars. Only credit cards are accepted for online payments.